Question 1

What should I review before completing my purchase?

Accepted Answer

Please read the following pages carefully before placing your order:

1. Shipping & Return Policy (https://www.perkssouvenirstore.com/shipping-returns)
2. Terms & Conditions (https://www.perkssouvenirstore.com/terms-conditions)

These Terms and Conditions govern your use of our website and the purchase of products from www.perkssouvenirstore.com.(http://www.perkssouvenirstore.com/) If you do not agree with these terms, please do not use our website.

Question 2

Do you ship internationally?

Accepted Answer

We offer international shipping to most countries via DHL and various postal service options from Hongkong Post (including Speedpost Service, Air Parcel, and Surface Parcel). You can select your preferred method during checkout. Shipping fees and delivery times will vary based on your location.

Due to certain circumstances, some locations are currently not available for delivery. If our delivery options do not cover your area, please contact us at info@perksproduction.com.(mailto:info@perksproduction.com)

Question 3

How long will my order take to arrive?

Accepted Answer

Orders will typically be dispatched within 5 Business Days after order confirmation, excluding Hong Kong public holidays. Please note that during periods of high order volume, such as new launches, promotions, or sales, there may be delays in the shipping of certain orders. Saturdays, Sundays, and Hong Kong public holidays are not considered working days.

For international orders, we recommend the DHL delivery option to ensure a quicker and safer shipment, typically taking 3 to 5 Business Days. Alternatively, we offer a more economical delivery service through Hongkong Post, with an estimated delivery time of up to 63 - 105 Business Days (9 to 15 Weeks).

For more information, please refer to our Shipping & Return Policy page.

Question 4

Are customs duties and taxes included in my payment?

Accepted Answer

Shipments to countries outside of Hong Kong SAR may be subject to customs duties, taxes, and fees, which are not included in the product prices or shipping charges. You will be the importer of record in your destination country and are responsible for all applicable customs duties, taxes, and fees.

Question 5

Can I amend my order after I’ve placed it?

Accepted Answer

We cannot make any changes after you’ve placed your order, including the merchandise selected, delivery option, delivery information, or payment method.

Question 6

Can I visit PERKS SOUVENIR STORE?

Accepted Answer

PERKS SOUVENIR STORE is temporarily closed until further notice. Please follow our Instagram pages for the latest updates.

Question 7

What is PERKS, PERKS PRODUCTION & PERKS SOUVENIRSTORE?

Accepted Answer

Hong Kong brand PERKS was born out of the founder's own love for collecting pins and a vision for cultural innovation and expression. Since its inception in 2016, PERKS has been actively fostering connections and supporting creators from diverse fields. Using pins as a medium, PERKS enables collaborations between the art and cultural sectors and commercial brands, honing their accessibility and mobility. Throughout the years, PERKS has consistently brings forth unique design concepts, earning recognition among artists, brands, and organizations both locally and internationally.

As one of the few brands that makes pins its main focus rather than mere accessories, PERKS has customized over 400 pin designs for numerous local and overseas units since its establishment. Among these designs, over 300 were presented in PERKS' iconic packaging, known as STANDARD PACKAGING, with a total production volume exceeding 180,000 pins.

Under the PERKS umbrella, PERKS PRODUCTION operates as Hong Kong's first pin-centric creative agency, while PERKS SOUVENIR STORE operates as a concept store. Together, these establishments actively cultivate a new creative hub centred around pins, enabling innovative and cultural exchanges globally.

Question 8

How can I contact customer support?

Accepted Answer

You can reach our customer support team via email at info@perksproduction.com.(info@perksproduction.com)

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